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If you need help with a Microsoft Store product, subscription, or service, get in touch with Microsoft experts via live chat, by phone, and in-person for guidance on technical problems, system tune-ups, security settings, optimizing system performance, and more.

• The best Microsoft Office phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Microsoft Office rep, reminders when the call center opens, tips and shortcuts from other Microsoft Office customers who called this number.
• With every Microsoft Office 365 Enterprise, Business, Education, and Government subscription, Microsoft Support provides global technical, pre-sales, billing and, subscription support. Support is available both online through the Office 365 portal and by telephone for both paid and trial subscriptions. For more information, see Office 365 Support Options.
• Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Before you call, have your serial number ready. Or start your support request online and we'll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, see your support options.

The United States and Canada

United States
1-800-275-2273

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

Accessibility and assistive technology
1-877-204-3930

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Canada (English)
1-800-263-3394

Canada (French)
1-800-263-3394

Latin America and the Caribbean

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

France
Metropolitain:
0805 540 003
DOM-TOM:
0825 77 00 35¹

Germany
0800 6645 451

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Greece
021 0300 9960 (local)
00800 4414 5417

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853²

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072³

Netherlands
0800 0201581

Norway
240 55133¹

Poland
00800 4411875²

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Switzerland (French)
0800 00 1853²

Switzerland (German)
0800 00 1853²

Turkey
00800448829878²
0216 282 1622 (local)

United Kingdom
0800 107 6285

Accessibility and assistive technology
0800 048 0754

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. Free phone technical support number is not accessible by mobile phone. Back
4. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back
   

Africa

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456¹

Accessibility and assistive technology
(61) 1-300-365-083¹

Brunei
801-4384²

China mainland
400-666-8800¹

Accessibility and assistive technology
400-619-8141¹

Fiji
(61) 1-300-321-456³

Guam
1-800-865-0853

Hong Kong (Chinese)
(852) 2112-0099¹

Hong Kong (English)
(852) 2112-0099¹

India
000800 1009009¹⁴

Indonesia
0800-1-027753

Japan
Within Japan:
0120-27753-5
Outside Japan:
(81) 3-6365-4705

Macau
(853) 6262-1631¹

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan
Dial 00800 01001 first,
then dial 800 361 0479

Papua New Guinea
(61) 1-300-321-456³

Philippines⁴
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171¹

South Korea
080 333 4000⁴

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Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900⁵

Tonga
(61) 1-300-321-456³

Vanuatu
(61) 1-300-321-456³

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

Middle East

Bahrain
80081552¹

Israel
1809344329¹
033762915²

Kuwait
22282292¹

Lebanon
dial 01 426 801 first,
then dial 8552789177²

Oman
80077471¹

Qatar
00800100356¹

Saudi Arabia
800844 9724¹ (STC)
800850 0032¹ (Zain and Mobily)

United Arab Emirates
8000 444 0407¹

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
2. Local and national telephone rates apply. Back

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Save time by starting your service request online. We'll help you find a solution or connect you to an expert who will contact you by email or phone. Learn about initial support response times.

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, then you aren't an admin. Who has admin permissions in my business?

2. Select the Need help? button.

3. In the Need help? pane, tell us what you need help with, and then press Enter.

4. If the results don't help, select Contact support.

5. Enter a description if you like, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Need help? pane.

Billing support is provided in English from 9 AM-5 PM (9 AM-6 PM in Australia), Monday-Friday.
Technical support is provided in English 24 hours a day, 7 days a week.
Admins, have your account details ready when you call.

• In the United States, call 1 800 865 9408.

• In Australia, call 1 800 197 503.

• In Canada, call 1 800 865 9408.

• In the United Kingdom, call 0800 032 6417.

If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the drop-down menu below to choose your country or region.

• Select your country or region

To learn how to open a service request, select the Online support tab above.

You can now make an appointment at your local Microsoft Store with an Answer Desk expert to help resolve your Office 365 or Microsoft 365 issue.

1. Go to the Microsoft Stores schedule page, and select Schedule an appointment.

2. Enter your location and search to find a Microsoft Store near you.

3. Choose your store, then select Schedule service appointment now.

With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.

Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. For instructions, see Contact support.

The 21Vianet Office 365 technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance.

Community and self-service support options

Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. For more self-help resources, see Learn about Office 365 operated by 21Vianet.

Pre-sales support

Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. For instructions, see Contact support.

Billing and subscription management support

Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 operated by 21Vianet portal. For instructions, see Contact support.

Here are some examples of billing and subscription management issues:

• Signing up for a trial or purchasing a subscription

• Converting from a trial subscription to a paid subscription

• Understanding the bill

• Renewing a subscription

• Adding or removing licenses

• Canceling a paid subscription

Technical support

Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table.

Support category	Examples
Installation and setup	Exchange Online Office 365 mailbox migration Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox) Autodiscover configuration SharePoint Online Permissions and user groups Configuration of external users Skype for Business Online Installation and creating contacts Office 365 ProPlus Installation and setup
Configuration	Service configuration issues Single sign-on (SSO) Active Directory synchronization

Note

You can learn how to contact technical support here: Contact support.Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community.

Technical support case handling

21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.

Severity level	Operations and support description	Examples
Sev A (Critical)	One or more services aren't accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected.	Widespread problems sending or receiving mail. SharePoint site down. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls.
Sev B (High)	The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected.	Send button in Outlook is garbled. Setting is impossible from EAC (Exchange admin center) but possible in Windows PowerShell.
Sev C (Non-critical)	The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists.	How to set user password that never expires. User can't delete contact information in Exchange Online.

Technical support initial response times

Initial response time is based on the severity levels described above. 21Vianet customer service team follow up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly.

Security level 1	21Vianet customer support team Initial response	Customer responsibility
Sev A 2 (Critical)	Initial Response: 1 hour or less; Follow up: continues effort until problem resolution.	Provide solid business impact statement (see the severity A description and examples above); Allocate resource to ensure continues collaboration with 21Vianet customer support agent for the joint investigation and necessary communication; Provide accurate contact information and ensure reliable communication throughout the service request lifecycle.
Sev B (High)	Initial Response: 1 business day or less.	Provide accurate contact information and ensure reliable communication throughout the service request lifecycle.
Sev C (Medium)	Initial Response: 3 business day or less.	Provide accurate contact information and ensure reliable communication throughout the service request lifecycle.

¹ If the customer cannot provide required resource or make response for collaboration with 21Vianet customer support agent investigation in reasonable time, 21Vianet support team may lower down the severity level of a service request.

² Severity A is only available to customers who had signed an advanced online service agreement with 21Vianet through a sales account manager. Severity A is available only for technical support. For billing and subscription management support, the highest severity level is B.

Technical support working hours

Severity A: 24*7 continuous service

Severity B/C: 9:00 ~24:00 (Beijing Time) a day, 365 days.

Contact support

Note

Assisted support options are for admins of Office 365 subscribed organizations only. If you use Office 365 but you're not an admin, you can still get support in the community forums, or by contacting your admin.

Open an online request

Save time by starting your service request online. In the Microsoft 365 admin center, choose Support > New service request.

Call support

Call support. If you encounter any problem with online request, phone support is available at (86) 400-089-0365.

Shared support responsibilities

21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users.

Administrator roles and responsibilities

People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests.

With Office 365 you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assign admin roles in Office 365 for business.

The administrator is:

• Responsible for service administration and account maintenance.

• The primary contact that sets up and supports each service user.

• Authorized to submit service requests to 21Vianet.

The administrator's role is to:

• Provide user account setup and configuration to allow users access to the services.

• Address client connectivity, client software, and mobility installation issues.

• Address service availability issues within the customer's organizational span of control.

• Use self-service support resources to resolve support issues.

The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support.

21Vianet support role

21Vianet's support role is to:

• Troubleshoot and provide technical guidance for customer issues and escalations.

• Gather and validate information related to specific service requests.

• Provide issue coordination and resolution management.

• Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.

• Provide assistance with licensing, invoicing, and subscription inquiries.

• Provide assistance with purchasing and trial inquiries.

• Continually gather customer feedback on how to improve the service through surveys.

Feature availability

To view feature availability across Office 365 plans, see Office 365 Service Description

Follow us on WeChat

Scan this QR code to follow us on WeChat and get the latest updates for Office 365 operated by 21Vianet.

This article applies to customers of Office 365 Germany, which has domains ending onmicrosoft.de. For more information, see Learn about Office 365 Germany.

As an admin for Office 365 Germany, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. You can also contact us on behalf of Office 365 Germany users in your organization.

Note

All of the support options below are for Microsoft Cloud Germany. For more information about how Microsoft uses the data that you provide when you contact Microsoft Office 365 support, please see the privacy statement.

Get assisted support

Assisted support options are for admins of Office 365 Germany subscribed organizations only. If you use Office 365 Germany at work or school, but you're not an admin, you can still get support in the community forums, or by contacting your admin or IT department.

Us Mobile Number

• Open an online request. Save time by starting your service request online. In the admin center, choose Support > New service request. We'll help you find a solution or connect you to an expert who will contact you by email or phone.

• Call support. We're here to talk. Admins, have your account details ready when you call support.

Reverse Phone Number Lookup

Region	Phone number	Hours
Germany	0800 589 2330	Billing Support: German: Mon-Fri 9-5 Berlin English: Mon-Fri 9-5 Berlin Technical Support: German: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Alternative Phone Number: 069 380 789 305 (Local call charges apply)
All other markets within the European Economic Area	+49 69 380 789 305	Billing Support: German: Mon-Fri 9-5 Berlin(UTC+1) English: Mon-Fri 9-5 Berlin (UTC +1) Technical Support: German: 24 hours a day, 7 days a week English: 24 hours a day, 7 days a week Telephone support is available via international call to Germany. International call charges apply. Call charges can be avoided by submitting a support ticket through the admin center.

Let our community help

Usa Phone Number Format

You can also search the Office 365 for business community forums to find known issues and trending topics, or to post a new question. The community forums are monitored by trained Microsoft support agents who can help resolve your issue.