In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account.
In Outlook, click Help Check For Updates. If an update is found, download and install it. Restart Outlook. If the problem continues, click Help Contact Support. If you installed Outlook 2016 ver. 15.34 or earlier, and are not being offered an update to 15.35 or later, download the latest Office 2016 for Mac Suite Installer here. Office for Mac 2011 Word, Excel, PowerPoint, Outlook, and Lync have not been tested on macOS 10.13 High Sierra, and no formal support for this configuration will be provided. Outlook for Mac 15.3 review: Almost as good as the Windows version A surprise update approaches parity with Windows, but doesn’t yet play well with other ecosystems. Dec 10, 2017 Support Communities / Mac OS & System Software / macOS High Sierra Search or ask a question Search Apple Communities Reset. Microsoft Outlook 15.33 More Less.
This issue occurs because of the presence of duplicate tokens in the keychain.
To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the following Office website:
What's new in Outlook for Mac. The new Outlook has many new features and improved experiences, including: Customizable toolbar. Choose commands to display in the Toolbar. In the Toolbar, select the more icon, then Customize Toolbar. Improved search. Search is now powered by Microsoft Search and has better results and suggestions. 2015-12-17 Describes the Microsoft Outlook 2016 for Mac and Microsoft Outlook 2016 for Word– December 17, 2015 update. You must be running OS X Yosemite 10.10 or a later version, and you must have a valid Office 365 Subscription. Microsoft Outlook 2016 for Mac 15.17.1.pkg. Microsoft Word 2016 for Mac 15.17.1.pkg.
To work around this issue, delete any cached passwords for your account, and also delete any modern authentication tokens from the keychain. To do this, follow these steps.
Note
These steps affect all Office applications that use modern authentication.
Quit Outlook and all other Office applications.
Start Keychain Access by using one of the following methods:
In the search field in Keychain Access, enter Exchange.
In the search results, select each item to view the Account that's listed at the top, and then press Delete. Repeat this step to delete all items for your Exchange account.
In the search field, enter adal.
Select all items whose type is MicrosoftOffice15_2_Data:ADAL:<GUID>, and then press Delete.
In the search field, enter office.
Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete.
Quit Keychain Access.
Note
When you start Outlook, you are prompted to authenticate.