OK, so I just bought this thing and went through the same craziness as everyone else. Here is what I did to finally make it work
Sep 08, 2018 Can pair new Microsoft Designer Bluetooth keyboard - but not connect: Hi I just bought a new Microsoft Designer Bluetooth desktop keyboard to use with my Dell XPS 15 9530. I'm running Windows 10 and I'm able to pair the keyboard by going to settings and adding and adding a new bluetooth device. Jan 13, 2018 Select the driver tab, click Rollback if its not grayed out. If it is grayed out, right click Bluetooth driver then click uninstall Restart your computer then check if its working again. If not, remove any other Bluetooth devices since they might be causing interference.
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1) Reset Bluetooth module - hold down Shift-Option then click bluetooth menu, go under debug, reset module
2) Reboot computer
3) Open bluetooth preferences, put MS keyboard into pairing mode (button is on left side of square base, opposite battery end - hold it for 3s until white light on Esc key starts flashing
4) Click pair in bluetooth preferences
5) *** IMPORTANT - READ BEFORE DOING *** - when numbers pop up, click pair and then you must type all 6 and hit enter, before the box disappears - easiest to do on number keypad. It seems that once you start typing, the box will just disappear in a few seconds - all keys must be hit including enter, before this happens.
6) With any luck, it will actually pair now.
What a pain in the microshaft.
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