Original Microsoft Word Docs For Mac Classic
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Apr 16, 2018 Exit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. Open Preferences. Look for a file that is named com.microsoft.word.plist, and move the file to the desktop.

Note

Microsoft
  • Word for Office 365 Word for Office 365 for Mac Word 2019 Word 2019 for Mac Word 2016 Word 2013 Word 2016 for Mac More. Less Whether you want to create a booklet for an event or print out an ambitious book project, consider using the pre-built page settings for booklets that comes with Word.
  • Sep 30, 2019 Open a file in Pages for iOS. To open a file like a Microsoft Word documents in Pages for iOS, tap the file in the document manager. If you don’t see the document manager, tap Documents (on an iPad) or the Back button (on an iPhone or iPod touch), then tap the file that you want to open.

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.

  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

To resolve this problem, follow steps below.

Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

    Microsoft office 2016 for mac google drive. To convert it to a Google Docs file, select “Save as Google Docs” from the “File” menu, just like you did after dragging the Word file onto the Chrome window.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Quit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Locate the file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  18. Open the Application Support folder.

  19. Open the Microsoft folder.

  20. Open the Office folder.

  21. Open the User Templates folder.

  22. Locate the file that is named Normal, and move the file to the desktop.

  23. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.Word.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.

  8. Qit all Microsoft Office for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.Word.prefs.plist.

  14. Move the file to the desktop.

  15. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.

  16. On the Go menu, click Home.

  17. Open the Documents folder.

  18. Open the Microsoft User Data folder.

  19. Locate the file that is named Normal, and move the file to the desktop.

  20. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

You can convert and open documents in Pages on iPhone, iPad, iPod touch, or Mac. If you don't have an Apple device, you can use Pages online at iCloud.com.

Convert and open documents in Pages on iPhone or iPad

You can work with a variety of file formats in Pages on your iPhone or iPad. Check which formats are compatible with Pages on iPhone and iPad.

Convert a Pages document in Pages on iPhone or iPad

If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.

  1. Open the document that you want to convert, then tap the More button .
  2. Tap Export.
  3. Choose a format for your document.
  4. If you chose EPUB, set any additional options.
  5. Choose how you want to send your document, like with Mail or Messages.

Open a file in Pages on iPhone or iPad

To open a file like a Microsoft Word document in Pages on iPhone or iPad, tap the file in the document manager. If you don’t see the document manager, tap Documents (on iPad) or the back button (on iPhone), then tap the file that you want to open. If a file is dimmed, it’s not in a compatible format.

You can also open a file in Pages from a different app like the Files app, or from an email:

  1. Open the other app, then select the document or attachment.
  2. Tap the Share button .
  3. Tap Copy to Pages. The original file remains intact.

When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. Tap Done to open the document in Pages.

Convert and open documents in Pages for Mac

You can work with a variety of file formats in Pages for Mac. Check which formats are compatible.

Convert a Pages document in Pages for Mac

If you want to open a Pages document in another app like Microsoft Word, use Pages to convert the document to an appropriate format.

  1. Open the Pages document that you want to convert.
  2. Choose File > Export To, then select the format.
  3. In the window that appears, you can choose a different format or set up any additional options. For example, you can require a password to open an exported PDF, choose to use the table of contents in an exported EPUB book, or choose the format for the exported Word document.
  4. Click Next.
  5. Enter a name for your file, then choose a location for the file.
  6. Click Export.

To send a file in a specific format through Mail, Messages, AirDrop, or Notes, choose Share > Send a Copy, choose how you want to send the document, then choose a format.

Open a file in Pages for Mac

You can open a file from the Finder or from the Pages app:

  • From the Finder, Control-click the file, then choose Open With > Pages. If Pages is the only word processor on your Mac, you can just double-click the file.
  • From the Pages for Mac app, choose File > Open, select the file, then click Open. If a file is dimmed, it’s not a compatible format.

When the file opens, you might get a message that the document will look different. For example, Pages notifies you when fonts are missing. You might see also see warnings when you open documents created in older versions of Pages.

Open and convert documents in Pages for iCloud

Pages for iCloud lets you open, edit, and share your files from a supported browser on a Mac or PC. Check which file formats are compatible with Pages for iCloud. If you don't have an Apple device, learn how to create an Apple ID.

Convert a Pages document in Pages for iCloud

  1. Sign in to iCloud.com with your Apple ID.
  2. Click Pages.
  3. In the document manager, click the More button on the file you want to convert, then choose Download a Copy. If you have the document open, click the Tools button in the toolbar, then choose Download a Copy.*
  4. Choose a format for the document. The file starts begins to download to your browser’s download location.

* To convert your document to an EPUB book, open the document, click the Tools button in the toolbar, then choose Download a Copy.

Open a file in Pages for iCloud

  1. Sign in to iCloud.com with your Apple ID.
  2. Click Pages.
  3. Drag the file you want to upload into the Pages document manager in your browser. Or click the Upload button , select the file, then click Choose.
  4. Double-click the file in the document manager.
Original Microsoft Word Docs For Mac Classic

Check file format compatibility

Formats you can open in Pages

You can open these file formats in Pages on iPhone, iPad, Mac, and online at iCloud.com:

  • All Pages versions
  • Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
  • Rich Text Format (.rtf/.rtfd)
  • Plain Text files (.txt)

Formats you can convert Pages documents into

Pages on iPhone or iPad:

  • Microsoft Word: Office Open XML (.docx)
  • Rich Text Format (.rtf/.rtfd)
  • PDF
  • EPUB

Pages for Mac:

  • Microsoft Word: Office Open XML (.docx) and Office 97 or later (.doc)
  • Rich Text Format (.rtf/.rtfd)
  • Plain Text files (.txt)
  • PDF
  • EPUB
  • Pages ‘09

Pages for iCloud:

  • Microsoft Word: Office Open XML (.docx)
  • PDF
  • EPUB

Original Microsoft Word Docs For Mac Classic 2

Learn more

Microsoft Word For Mac

  • Pages on iPhone, iPad, Mac, and online at iCloud.com use the same file format. If you create or edit a document in Pages on one platform, you can open it in Pages on any of the other platforms.
  • You can update to current versions of Pages on your iPhone or iPad from the App Store. To update Pages on your Mac, use the App Store app on your Mac.
  • If you convert a Pages document into Pages ’09-compatible document, learn more about changes that happen when you export to iWork ’09.
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